Privacy Policy for Electronic Concepts NC Last Updated: 11-01-2025

1. Introduction Electronic Concepts NC:
("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, electronicconceptsnc.com, or use our computer repair and consulting services ("Services").

By using our Site or Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect:
We may collect information about you in several ways.

A. Personal Data This is information that can be used to identify you, such as: Contact Information: Your name, email address, phone number, and physical address. Payment Information: Billing address and payment card information. (Note: If you use a third-party processor like Stripe or PayPal, state that here, e.g., "We use Square to process payments. We do not store your full credit card information.")

B. Device and Service Data To perform our Services, we may need to collect: System Information: Information about your computer, hardware, software, and network (e.g., device model, operating system, serial numbers). Diagnostic Data: Files, error logs, and other data related to the issue you are experiencing. Access Credentials: In some cases, we may require usernames and passwords to access your system for remote or on-site support. You are advised to change these passwords after the service is complete.

C. Website Usage Data (Cookies) When you visit our Site, we may automatically collect information like your IP address, browser type, pages visited, and the time and date of your visit. We use cookies and similar tracking technologies to help us analyze and improve our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information:
We use the information we collect to:

Provide, operate, and maintain our Services.
Diagnose and repair your technology issues.
Process your payments and send you invoices.
Communicate with you, including responding to inquiries and providing service updates.
Improve our website and services.
Comply with legal obligations.

4. How We Share Your Information:
We do not sell or rent your personal information to third parties.

We may share your information in the following limited circumstances:

Service Providers: With third-party vendors who perform services for us, such as payment processing or remote support (e.g., [List any remote-access software you use, if applicable]).

Legal Requirements: If required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).

Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

5. Data Security:
We take the security of your data very seriously. We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. Any sensitive information, such as passwords, provided to us is used solely for the purpose of completing the Service and should be changed by you once our work is complete.

6. Data Retention:
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide you with Services and to comply with our legal, accounting, or reporting requirements.

7. Children's Privacy:
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us:
If you have any questions about this Privacy Policy, please contact us:

Electronic Concepts NC contact@electronicconceptsnc.com or 209-782-7075